Support

Last updated October 31, 2026

Help with Protag: subscriptions, moving to a new phone, reminders, and how to reach us.

Contact us

Found a bug, have an idea, or need a hand? Email productivia.support@gmail.com and we’ll get back to you. You can also send it from the app: Profile → Report a problem (or Suggest a feature).

How do I cancel Protag Pro?

Subscriptions are handled by Apple. On your iPhone open Settings → tap your name → Subscriptions → Protag Pro → Cancel Subscription. You can also get there from the app: Profile → Protag Pro.

Cancel at least 24 hours before your free trial or current period ends so you aren’t charged again. You keep Pro until the end of the period you paid for.

How do I get a refund?

Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.

I have Pro but the app asks me to subscribe

Make sure you’re signed in to the App Store with the same Apple ID you subscribed with, then tap “I already have Protag Pro” on the first screen, or Profile → Restore purchases.

How do I move my progress to a new phone?

Protag keeps your game on your phone (no account needed). On your old phone: Profile → Backup → Save a backup, and save the file to Files or iCloud Drive (or AirDrop it). On the new phone, tap “Restore a backup” on the first screen and pick that file.

Your iPhone’s own iCloud Backup also includes Protag when it’s turned on.

My reminders don’t show up

Check that notifications are on for Protag in your iPhone’s Settings → Notifications → Protag, and that the reminder is turned on in the app (Profile → Reminders). Focus modes can also hold notifications back.

Is my data private?

Yes. Your quests, moods, pictures and progress stay on your phone. No accounts, no ads, no tracking. Read the Privacy Policy for the details.